Job Description
Not everyone can claim to feed the world, but it is part of our every day. Behind everything we do for our farmers, there is one AGCO team making it happen. We are proud to put our curiosity into work, building a better and more sustainable world. Join our extraordinary team today!
Sparex (a division of AGCO) is currently seeking a Technical Customer Service Rep to join our US team in Aurora, OH. The Technical Customer Service Rep will be responsible for working with dealers on inquiries related to agricultural part applicability and fitment for all makes of tractors and implements. The Technical Customer Service Rep will also work on part returns from dealers and provide technical oversight on inbound products.
Your Impact:
-
Provide technical expertise to dealers via phone and email on questions related to tractor parts and accessories. Review and authorize dealer return requests
-
Interface with dealers and freight carriers on shipping damage issues. Work with suppliers on technical product defect issues
-
Assist the inbound warehouse team with technical expertise as part of the inbound QA process.
-
Provide guidance to the marketing team specific to technical aspects of agricultural parts
-
Work with the product manager and sales manager on new product ideas based on interactions with dealers.
Your Experience and Qualifications:
-
A minimum of 3 years of Customer support or Technical Customer Service experience.
-
High School diploma required
-
Proficient in using Microsoft Excel
-
Exposure to agricultural, automotive or OE industries
-
Experience at an agricultural dealership a plus