Work First - Eligibility Caseworker II

Join a team that’s changing lives in Wake County! The Work First Program is North Carolina’s initiative to help families build stability, move toward employment, and reduce reliance on public assistance . At its core, Work First believes in empowering families to thrive through responsibility, opportunity, and meaningful support . We’re excited to recruit for a Work First Eligibility Caseworker II —a role that makes a real difference every single day. You’ll join a dedicated Intake/Review team of eight Caseworker IIs and one Team Lead . This team ensures families receive the support they need by determining initial eligibility for Work First services and completing annual redeterminations . You’ll also work closely with related programs such as Refugee Cash Assistance, 200% Services, and Benefit Diversion . This position offers extensive client interaction—both in person and by phone—reviewing income, work history, education, public assistance background, and family needs . You’ll help households identify their resources, understand available services, and take steps toward self‑sufficiency. Key responsibilities include: • Guiding clients toward independence through ongoing Work First eligibility review • Managing a small caseload for the Benefit Diversion Program • Interviewing and processing applications for Work First Cash, Benefit Diversion, 200% Services, and Refugee Cash Assistance • Working within NCFAST and OnBase systems to complete and document cases • Completing a required six‑month in‑office training period (based on performance) This role plays an essential part in Wake County’s emergency preparedness efforts. In the event of an emergency, employees are asked to assist in readiness, response, or temporary assignments outside standard duties. If you’re driven by purpose, energized by helping families, and committed to community impact, we’d love to see you apply.