Family & Children Medicaid - Eligibility Caseworker I

Join us as an Eligibility Caseworker I – Make a Real Difference in Wake County! Are you passionate about helping families stay healthy and supported? As an Eligibility Caseworker I , you’ll play a vital role in our Economic Social Services Division, working within the Family and Children Medicaid (FCMA) Program . Your work directly connects Wake County residents with essential resources that protect their health and well‑being. We currently have openings at our Swinburne, Somerset, Departure Drive, and Public Health Center locations . Caseworkers may begin in either application or review functions within the FCMA program, with training provided in both areas over time . Depending on the location, you may interact with clients extensively or minimally—either in person or by phone. What You’ll Do Deliver compassionate case management by processing applications and/or reviews Determine initial and ongoing eligibility for Family and Children Medicaid Accurately enter and update client information in NCFAST to authorize benefits Connect households to helpful community resources when needed Stay up-to-date on policies and procedures through ongoing training Support teammates by serving as back‑up when needed and maintaining timely documentation using our OnBase system Orientation Training New hires receive 2 to 3 months of comprehensive, in‑person training, including program knowledge, systems training, and policy understanding. Some modules require testing with a typical passing score of 80%. Attendance of at least 90% of training is required. Once training is complete, employees may be eligible for a hybrid work schedule. Why Work for Wake County? Join #TeamWake , where your work truly matters—and where you’re valued in return. Working for Wake means enjoying competitive pay and standout benefits, including: A 5% employer contribution to NC 401(k) On-site Employee Health Centers Employee wellness and assistance programs Medical, dental, vision, and life insurance options Generous paid leave programs supporting you and your family We’re an award‑winning employer committed to your professional growth, well‑being, and work-life balance. Wake County families are counting on you. If you have a heart for service and want to help your community thrive, this is the perfect opportunity to make an impact .