Patient Support Specialist

Job Summary: Performs customer service functions in the clinical office setting.

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Duties and Responsibilities:

• Responsible for incoming calls.
• Scheduling of medical and dental appointments.
• Appointment confirmations (24 hours in advance).
• Routing of phone messages.
• Follow up on no-show appointments.
• Inform patients of past due balance at point of contact.
• Insurance Verification
• Collection of co-pays, deductible, and fees.
• Demonstrates an ability to be flexible, organized and function well in stressful situations.
• Performs other duties as requested assigned. 

Other Requirements:

• High school graduate or equivalent required
• Healthcare experience preferred
• Basic computer knowledge required