Service Writer - Daytime - Temporary 12 Months - Mirabel

Summary of Responsibilities

• Greet customers promptly by phone or in person.
• Open repair orders by entering information related to the vehicle to be repaired.
• Schedule appointments according to workshop availability.
• Accurately record customer requests on the Work Order, one operation per request. Always indicate the repair code (Repair Type).
• If applicable, estimate the repair costs for heavy vehicles by inspecting components under the truck, inside the hood, or elsewhere, and provide the estimate to the customer.
• Inform the customer whether repairs are covered by the manufacturer’s warranty.
• Agree with the customer on the payment method for repairs.
• Keep the customer informed when parts needed for the repair are on backorder.
• Promote preventive maintenance programs, specials, or any other products and services appropriate for the customer’s vehicle.
• Close the repair order once verified by the shop foreman, and assign costs to the customer, warranty, or goodwill policy request.
• Receive, install tags, maintain cleanliness, and drive trucks.
• Communicate with the foreman and technical advisors.
• Provide support as needed for document filing.