Experienced Service Business Development Manager (59744)

Job Responsibilities: 

• Ensure appointment forecasts are achieved according to the agreed quarterly forecasts
• Ensure daily communication with the Service Director regarding the appointment schedule
• Download all required manufacturer manifest lists before the monthly deadline and schedule additional service appointments using these lists.
• Maintains a daily service appointment count previously set by management.
• Contacts all service appointments 24 hours before their appointment to confirm.
• Contacts all no-show customers to reschedule their appointment 
• Ensure recording and reporting of all incoming sales/service inquiries.
• Produce weekly and monthly reports for the GM and other Senior Management
• Establish performance targets for each Business Development Representative (BDR)
• Monitor and maintain the BDC department's financial performance vs. budget
• Manage the BDR team to reach all customers during the survey period in accordance with dealership and OEM standards
• Maintain and cultivate recall and service galley lists

Job Qualifications:

• Demonstrate organizational skills and be detailed oriented
• Ability to collect and analyze appropriate performance metrics- Create relevant reports
• Ability to recruit, train and motivate the BDR team
• Always lead by example: outgoing, personable, energetic, team player
• Ability to interact with both senior and peer managers within the dealership
• Demonstrate an understanding and devotion to the business interests of the dealership
• Ability to create and maintain a professional work environment
• Maintain standards for delivering sales opportunities to the sales or service departments
• High school diploma or the equivalent. College-level achievement preferred
• Ability to read and comprehend instructions and information
• Five years of automotive business development center experience
• Supervisory experience preferred
• Valid driver license
• Professional personal appearance
• Excellent communication skills