Coordinator, Care Access

The Care Access Coordinator provides administrative, operational, and customer support to the Clinical Operations team to help members and providers efficiently access to behavioral health services. This role manages routine authorization tasks, verifies member information, triages cases to clinical staff, and supports members and providers with basic benefit and resource questions. Working across multiple systems, the Care Access Coordinator ensures timely, accurate documentation and contributes to a seamless care coordination experience. This non-clinical, coordination role is essential to maintaining workflow accuracy, supporting care access, and delivering high quality service in a fast paced environment.