Sr. Unit Manager – Billing Operations - Remote

Symetra is seeking an experienced and people‑focused Senior Unit Manager to lead a team supporting new business billing activities within our Workforce Benefits organization.

About the role

In this role, you will lead and develop a team responsible for setting up and delivering accurate, timely billing for new Workforce Benefits customers. You’ll oversee daily operations, partner across departments, and help prepare the team for future systems and process changes—all while delivering a positive customer experience.

You will play a key role in building team capability, improving operational efficiency, and supporting service excellence during a critical phase of the customer lifecycle.

What You Will Do

• Lead, coach, and develop a team through regular feedback, performance management, and growth opportunities
• Set clear performance expectations and ensure accountability for quality, service, and productivity
• Oversee daily workflows related to new business billing, including data review, system setup, customer communication, and bill validation
• Ensure work is completed accurately and on time in alignment with service and quality standards
• Partner with implementation, premium, file feed, and other internal teams to coordinate work and resolve issues
• Support resolution of customer or partner questions during the billing setup process
• Identify trends, risks, and improvement opportunities; recommend solutions that enhance quality and efficiency
• Lead training and skill development efforts, including preparation for new systems or operational changes
• Handle escalated employee, customer, or process‑related issues as needed
• Maintain working knowledge of Workforce Benefits products and billing processes
• Communicate team, department, and company goals to promote alignment and engagement

Why Work at Symetra

Here’s what some of our employees have to say about why they work at Symetra:

"Everyone that works here wants to be here and enjoys their job here. We work as a team and are definitely swift to serve our customers as well as EE's!!" - Julie M., Regional Manager

“I was referred to Symetra by a family friend who’s been with the company for years—and I’m so glad I took their advice. Symetra truly puts its people first. I’ve always felt supported, not micromanaged, and that trust has helped me grow. I started in an entry-level position and have worked my way up to Unit Manager by continuously learning and expanding my skills. It’s a place that believes in its employees and invests in their success.” - Morgan D., Sr. Unit Manager

What we offer you

Benefits and Perks

We don’t take a “one-size-fits-all” approach when it comes to our employees. Our programs are designed to make your life better both at work and at home.

• Flexible full-time or hybrid telecommuting arrangements
• Plan for your future with our 401(k) plan and take advantage of immediate vesting and company matching up to 6%
• Paid time away including vacation and sick time, flex days and ten paid holidays
• Give back to your community and double your impact through our company matching
• Want more details? Check out our Symetra Benefits Overview

Compensation

Salary Range: $72,700 - $121,100 plus eligibility for annual bonus program