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Job Description
Who We Are
Harte Hanks (NASDAQ: HHS) is a leading global customer experience company whose mission is to partner with clients to provide them with CX strategy, data-driven analytics and actionable insights combined with seamless program execution to better understand, attract, and engage their customers.
Using its unparalleled resources and award-winning talent in the areas of Customer Care, Inside Sales, Fulfillment and Logistics, and Marketing Services, Harte Hanks has a proven track record of driving results for some of the world's premier brands.
Headquartered in Chelmsford, Massachusetts, Harte Hanks has over 2,500 employees in offices across the U.S., Europe and Asia Pacific.
Overview of Job Responsibilities
- We are seeking a results-oriented, motivated ‘hunter/gatherer’ who is laser-focused on generating new business. Specifically, you will play a pivotal role in helping us maintain and develop our position as a leader in sales optimization through innovation. You will achieve this by acquiring highly desirable net new Clients and crushing your quota.
- On a day-to-day basis, you will be responsible for conducting Best Practice inbound response maximization and delivering high velocity outreach activity to generate net-new Client opportunities. To thrive in this role, you will keep up with industry trends, competitive landscape, and client needs.
Essential Responsibilities
- Create, discover and qualify new sales opportunities through direct response marketing, outreach activities leveraging partner and your personal network
- Present HH and services to prospective clients to educate decision-makers, gain their trust and commitment to next actions required in the sales process
- Manage sales lifecycle from Prospect Identification to Opportunity Identified within all target segments assigned
- Deliver discovery calls and support creation of proposals, quotations and detailed Statements of Work aligned to specific prospect needs
- Matching Client needs to Customer Care product and service offerings in accordance with standards and pricing through collaboration with VP Demand Generations (?) proposition and positioning
- Maintain strong lines of communication with business leaders, providing detailed insights into the sales pipeline
- Keep records of all sales activities and engagement to include detailed notes and insights
- Manage time and energy effectively between prospects, clients, and projects
Qualifications, Knowledge, and Skills
Superior Sales Experience
- 3-5 years of proven hunting & closing experience
- Consistent overachievement of quota goals
- Prior experience having successfully managed a full sales lifecycle
- Knowledge of market research, sales, and negotiating principles
- Ability to understand Harte Hanks' target account profile, quickly determining the best offer for the right customer to sell various pricing packages.
Excellent Presentation and Communication Skills
- Experience executing detailed product presentations and web demonstrations to C-level sales executives, VPs, directors, and managers
- Experience establishing and leveraging strategic C-level relationships
- Excellent listening skills; you must understand objections and defeat them by turning skeptics into ecstatic new advocates
- Excellent organization and time-management skills
Relationship Management & Emotional Intelligence
- Ability to build strategic relationships
- High level of empathy - it’s important for our AEs to be a good person to peers and prospects
- Highly collaborative - prioritizing ‘we’ and not focusing on ‘me’
Technical Skills
- Advanced knowledge of Microsoft Office Suite (Word, PowerPoint, Excel)
- Advanced knowledge of CRM software (Hubsot or Salesforce preferred)
- Experience with Cadence Management software (SalesLoft, Outreach, etc.) preferred
What We Offer
- Group Health and Wellness (Medical, Dental, and Vision)
- Health Savings Account (HSA)
- Educational Assistance
- Voluntary plans, including critical illness, accident, and hospitalization
- 401k plan with Company Match and Roth contributions with immediate vesting
- Pet Insurance, discounted legal services, employee discount programs, and more….
In alignment with our core values to be inclusive and meaningful change for the better of our team, Harte Hanks is committed to creating a more diverse and inclusive culture, and we are proud to be an equal opportunity employer.