Job Description
Carrier Procurement Issue Resolution Specialist
Who We Are
Harte Hanks (NASDAQ: HHS) is a leading global customer experience company whose mission is to partner with clients to provide them with CX strategy, data-driven analytics and actionable insights combined with seamless program execution to better understand, attract, and engage their customers. Using its unparalleled resources and award-winning talent in the areas of Customer Care, Fulfillment and Logistics, and Marketing Services, Harte Hanks has a proven track record of driving results for some of the world's premier brands.
Position Overview
Responsible for sourcing, vetting, and managing relationships with motor carriers (trucking companies) to transport freight, while simultaneously resolving operational, billing, or service issues. This role combines high-level negotiation for spot and contract freight with real-time, hands-on troubleshooting.
Key Responsibilities
· Carrier Procurement & Sourcing: Identifying, vetting, and onboarding new motor carriers to support capacity needs, often using transportation management systems (TMS).
· Negotiation & Rate Management: Negotiating freight rates and contracts with carriers to ensure cost-effective, competitive pricing.
· Issue Resolution & Troubleshooting: Addressing and resolving problems related to carrier performance, such as missed appointments, tracking issues, or equipment failures.
· Relationship Management: Building and maintaining long-term partnerships with carriers to ensure consistent, reliable capacity.
· Documentation & Compliance: Managing compliance with carrier safety protocols, insurance requirements, and contractual obligations.
Required Skills and Qualifications
· Experience: 4+ previous experience in freight brokerage, carrier sales, or logistics coordination.
· Skills: Strong negotiation, communication, and problem-solving abilities.
· Knowledge: Understanding of transportation modes, rate structures, and supply chain network design.
· Tools: Familiarity with Transportation Management Systems (TMS), CRM software, and Microsoft Office, particularly Excel.