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Job Description
What will your day look like?
As an S&S Banking Consultant, you will:
- Deliver customer obsessed service that drives customer satisfaction and first call resolution
- Provide timely and accurate information on Everyday Banking enquiries, account openings and processes via telephone and/or online channels
- Support and educate customers on how to use our digital platforms for personal banking, empowering them to self-serve with online banking features
- Provide support for digital onboarding processes, ensuring a seamless experience for new customers to make the most of their banking
- Demonstrate the ability to listen, build trust and ask the right questions to exceed customers’ expectations and improve customer outcomes, resulting in strong NPS outcomes
- Contributes to a team culture that is balanced across people, customer, risk, and performance
- Ensures compliance with all internal policies and procedures and external requirements, including legislative requirements such as Privacy and FSRA as well as the Underwriting Guidelines