Job Description
About the Role
As a Change Manager, you will play a critical role in driving change readiness to support the transition from legacy customer contact platforms to new enterprise solutions.
You will lead end-to-end change management to achieve business adoption outcomes, ensuring all changes are implemented safely and effectively within the division. Leveraging your expertise, you will work closely with the ECC project and change teams to enable the successful adoption of new systems, processes, policies, and behaviours across the business.
You will partner with the Transition Manager, Business Analyst, ECC project team, and stakeholders across both the division and broader ANZ to design and deliver change strategies and activities that support operational readiness for the ECC transition.
A key focus of the role is building strong, constructive relationships with a diverse range of strategic stakeholders. You will translate change requirements into practical, operationally robust plans and lead their execution to ensure a smooth and effective transition.
Role Type: Permanent
Role Location: 833 Collins Street, Docklands VIC 3008
Work Hours: Full Time (40 Hours/Week)