Assistant Relationship Manager, Toowoomba QLD, Suncorp Bank

What will your day look like?

 

As an Assistant Relationship Manager, you will have the opportunity to: 

• Work with the Relationship Manager to manage our relationships with customers within their assigned portfolio tier.
• Attend to client queries, ensuring all queries are responded to in a timely and professional manner and in keeping with established service standards.
• Work with the Relationship Manager with administration of the customer portfolio ensuring all documentation and customer files are maintained in accordance with Suncorp Bank's policies and procedures.
• Extract and analyse financial statements, cash flow forecasts and other complex financial reports, providing accurate assessments.
• Identify an acceptable level of lending risk, in line with our Risk Appetite Statement, and to maximise profit from that transaction.
• Support and demonstrate a risk management culture in line with Suncorp Bank's values.
• Proactive identification and escalation of risks and issues related to your role responsibilities.
• Comply with our complaint resolution process to resolve the matter, maintain our high service standards and mitigate further risks / losses.
• Build strong and genuine relationships with key stakeholders and work collaboratively to drive a ‘one team’ approach ensuring effective support and service delivery, and achieving customer and business needs.
• Contribute to developing a positive and proactive Safety and Wellbeing culture including meeting all safety and wellbeing compliance requirements.
• Engage in initiatives and opportunities to continuously build skills, knowledge and capability.