Business Improvement Manager

What will your day look like?

As a Senior Lead – Process and Optimisation, you are accountable for:

 

• Mapping and analysing current state processes and ways of working (what is done, who does it, how it is done, how it is governed etc.) across the end-to-end workforce transformation delivery value chain (from scoping through to implementation)
• Working with a broad array of stakeholders (OD&I LT, OD&I practitioners, OD&I Process and Optimisation team, T&C Process Re-Engineering teams etc.) to identify pain points, inefficiencies, hand-off issues and risks. Opportunities identified will span OD&I owned activity and any broader T&C activity with interdependencies with OD&I.
• Developing and managing the backlog of opportunities to address. This includes assessing and prioritising opportunity areas based on benefits, scoping and planning requirements for design and implementation, managing and mobilising cross-functional stakeholders to deliver initiatives, and continuously reporting on progress and blockers to leadership.
• Designing and implementing future state initiatives that improve speed, quality, compliance and experience. Initiatives should include improvements across what OD&I delivers (value proposition, service design etc.), how work is delivered (processes, responsibilities, internal and external hand-offs etc.), how delivery is governed (risk management, controls, governance etc.) and supporting systems and tools (data, tooling, automation etc.)
• Identifying and designing pragmatic opportunities for process redesign and automation, in collaboration with broader Data and Process Re-Engineering roles
• Working as part of the OD&I Process and Optimisation team to improve the consistency and utilisation of data throughout end-to-end workforce transformation delivery
• Ensuring future state initiatives align with Enterprise priorities, service standards and policy expectations
• Work closely with OD&I and LT delivery practitioners to understand needs, test solutions and embed changes
• Partner with broader T&C teams as needed to drive alignment and efficiency
• Support rollout of new processes and automation tools, including training and walkthroughs
• Build team capability across new ways of working and the end-to-end workforce transformation delivery value chain