Job Description
Ascend Learning, a leading healthcare and learning technology company, is the connection between a powerful portfolio of brands serving students, educators, and employers with outcomes-based, data-driven solutions across the lifecycle of learning. From testing to certification, Ascend Learning products are used by physicians, emergency medical professionals, nurses, allied health professionals, certified personal trainers, financial advisors, skilled trades professionals and insurance brokers. Headquartered in Burlington, MA, with additional office locations and hybrid and remote workers in cities across the U.S., Ascend Learning was recognized by Newsweek and Plant-A Insights Group as one of America’s 2025 Greatest Workplaces as well as America’s Best Places to work for Mental Well-Being for 2025. We're always looking for talented, passionate professionals to join us in our mission to help change lives. If this sounds like an environment where you'd thrive, read on to learn more. WHAT YOU'LL DO Ascend Learning is hiring for a Senior System Engineer. The Senior Systems Engineer will be responsible for the implementation and support of the company’s systems infrastructure. This position is highly technical in nature, requires excellent technical skills in a variety of competencies, and the ability to learn and adopt new technologies. The Senior Systems Engineer will join a team of highly motivated engineers who are passionate about technology. The team is responsible for supporting our 24x7 systems infrastructure. WHERE YOU’LL WORK This position will work a hybrid schedule from one of our office locations in Leawood, KS or Burlington, MA. HOW YOU’LL SPEND YOUR TIME Implement and support the organization’s systems infrastructure and cloud hosting platforms Evaluate current systems environments, conduct research, recommend, and implement innovate systems technology that can enhance the reliability, security, productivity, and efficiency of the IT infrastructure Develop and maintain documentation of design, as well as on-going operation and administration of systems infrastructure Contribute to and maintain technical standards for systems infrastructure Provide mentoring and act as an escalation point for junior-level engineers, administrators, and technicians Provide Third-tier support for the efficient resolution of systems-related incidents, service requests, and problems; and update service desk management tool accordingly Assist other IT functional teams to troubleshoot critical business systems Solve complex problems with many variables WHAT YOU'LL NEED High school diploma or GED required. Bachelor's degree in computer science, MIS, IS, related field or equivalent experience preferred. 6+ years of experience as a Systems Engineer or Senior Systems Engineer Advanced certifications preferred (e.g. MCSE, MCITP, VCP, CCEE, CCEA) Extensive experience with Windows Servers 2016 to current, Active Directory, GPO management, DNS/DHCP, and VMWare Significant experience with Powershell scripting and Automation Azure IaaS Cloud Environment and Azure AD experience Office 365 hybrid environment management and Exchange Online management Office 365 Security Tool Implementation and Management Citrix XEN platform management Experience with data center consolidation and migrations Knowledge of application load balancing strategies and advanced techniques for application delivery Knowledge and experience in application switching and traffic management Extensive knowledge of application requirements (such as persistence), SSL offloading and implementation of SSL certificates and keys, web acceleration, and TCP optimization Customer-centric attitude with internal and external customers High level of written communication and documentation skills Possess knowledge in ITIL processes such as Incident Management, Problem Management, Change Management, Release Management, Service Delivery, and Continual Service Improvement Must be disciplined, dynamic and flexible to manage multiple projects and tasks, work effectively in a rapidly changing environment and meet ongoing and overlapping deadlines Must be able to operate autonomously with little supervision to achieve desired goals Ability to work weekends/nights on occasion for maintenance and to participate in on-call support rotation BENEFITS Flexible and generous paid time off Competitive medical, dental, vision and life insurance 401(k) employer matching program Parental leave Wellness resources Charitable matching program On-site workout facilities (Leawood, Gilbert, Burlington) Community outreach groups Tuition reimbursement Fostering A Sense of Belonging Our values-driven culture unifies our teams and inspires a mindset of action, innovation, and collaboration, with a relentless focus on customers. We seek out and celebrate all people and perspectives and cultivate an inclusive culture where everyone can thrive, feel valued, and be authentic. Our culture is firmly rooted in the belief that by embracing our differences and drawing on diverse perspectives, we are a stronger, more innovative, and more successful organization where employees experience a sense of belonging. Ascend Learning, LLC is proud to be an equal opportunity employer (M/F/Vets/Disabled). No agency or search firm submissions will be accepted. Applications for U.S.-based positions with Ascend Learning, LLC must be legally authorized to work in the United States, and verification of employment eligibility will be required at the time of hire.