Sales Administrator, Connected Solutions

About Us:

Logisnext Americas Inc. has supported customers for more than 100 years as a technology-driven forklift manufacturer. In addition to being a forklift manufacturer, we are also a total solutions provider offering scalable products and services from material handling and automation to extensive fleet support.

About the role:

The Sales Administrator is a mid-level role within a hybrid Sales Operations organization, responsible for executing and supporting core order-to-bill processes that enable sales effectiveness, operational accuracy, and positive customer experiences. This position sits at the intersection of Sales, Operations, and Billing, owning administrative and system workflows that ensure telematics orders are processed accurately, data remains reliable, and billing handoffs occur seamlessly. The ideal candidate operates with a strong operational mindset, understands the upstream and downstream impacts on order accuracy, and can independently create and manage end-to-end workflows while contributing to continuous process improvement across sales operations.

 What you will do:

• Order Intake, Validation, and Processing– Independently gather, review, and process telematics orders from dealers and customers, ensuring completeness, accuracy, proper pricing/configuration, and compliance with operational standards.
• Order Lifecycle Ownership & Risk Management– Own the full order lifecycle from intake through fulfillment readiness and billing handoff, proactively identifying and mitigating risks that could impact delivery or invoicing.
• Issue Resolution & Sales Support– Resolve order discrepancies, missing information, and configuration or pricing issues with minimal escalation, serving as the primary operational partner to sales teams to ensure orders are executable in the system.
• Data Accuracy & System Maintenance– Maintain accurate customer, order, and billing data across CRM and sales operations systems, providing timely updates to support sales forecasting and pipeline visibility.
• Billing Handoff & Financial Collaboration– Prepare, review, and deliver complete and accurate billing information, acting as a key liaison with billing and finance teams to resolve corrections, disputes, and reconciliation items.
• Process Improvement & Documentation– Identify recurring workflow inefficiencies, recommend process improvements, and document standard procedures and best practices to ensure operational consistency.
• Operational Support & Team Contribution– Serve as the primary contact for order- and billing-related inquiries while providing informal guidance to less experienced team members and contributing to operational initiatives.

When & Where:

Hybrid Work Schedule in the office 3 days a week in our Grand Rapids, MI office

What you need to have:

• Proven experience managing end-to-end order-to-bill or order management processes
• Strong understanding of order intake, validation, fulfillment readiness, and billing handoffs
• Proficiency with CRM systems and order management tools
• High attention to detail with demonstrated accuracy in data entry and maintenance
• Ability to independently identify and resolve order discrepancies, pricing issues, and missing information
• Strong operational mindset with awareness of upstream and downstream process impacts
• Effective written and verbal communication skills for cross-functional collaboration
• Ability to manage multiple workflows simultaneously while meeting deadlines

What would be nice to have:

• Experience supporting B2B sales organizations, dealer networks, or channel-based sales models
• Familiarity with telematics, SaaS, or subscription-based products and billing models
• Advanced proficiency in Microsoft Excel (e.g., lookups, pivots, data validation)
• Understanding of sales operations metrics, forecasting concepts, and pipeline reporting
• Experience contributing to process improvement initiatives or documenting standard operating procedures

What we offer:

• Medical, dental, and vision benefits
• Paid Vacation, Sick Time, and Paid Holidays
• Profit Sharing Opportunities
• Flexible Spending and HSA Accounts
• 401k with automatic company contribution and company match
• Short-term and long-term disability insurance
• Life, Dependent Life, and AD&D Insurance
• Paid Parental Leave (Includes 6-8 weeks of maternity leave and 5 days of paternity leave)
• Employee Assistance Program
• Employee Discounts
• On-site fitness center (Houston)
• On-the-job training and development

The salary for this position ranges from $60,000 to $75,000 annually. The specific salary for a successful candidate will depend upon, among other legitimate factors, education, training, and/or experience.

To be considered for this role, all applicants must submit a full and complete application through our careers page.

Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.

 Equal Opportunity Employer/Veterans/Disabled

Agency Disclaimer:

Logisnext Americas Inc. does not accept unsolicited resumes from third party vendors. Any unsolicited resumes from a third party will become the property of the company to use at the company’s discretion, with the understanding that Mitsubishi Logisnext Americas, Inc. will not be billed a fee for any such resumes. If a company is designated as an approved vendor, then said company can only provide assistance on those positions requested via a formal written agreement of support.