Back to jobsLead and align all customer-facing functions, including Customer Service, OAE, Pricing, and Claims, to deliver a consistent and elevated customer experience
Own and continuously improve Net Promoter Score (NPS) and other customer experience metrics, using them as key benchmarks for success
Establish customer experience as a brand-defining element of doing business with Ceco
Gather, analyze, and synthesize customer insights to inform branding, positioning, and overall business strategy
Translate customer intelligence into clear, actionable recommendations that influence leadership decisions and market approach
Partner closely with Operations, Sales, and other functional leaders to ensure customer experience is embedded across the organization
Act as a visible change agent, driving alignment, accountability, and continuous improvement across teams
Foster a customer-first culture grounded in empathy, consistency, and operational excellence
Lead, develop, and inspire teams while influencing outcomes across a broader matrixed organization
Ensure compliance with all federal, state, and local regulations, company policies, and the ASSA ABLOY Code of Conduct
Travel as needed to support customer engagement and business priorities
