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ASSA ABLOY Group

Experienced Customer Service Technical Support Specialist

Berlin, CTPosted Today

Job Description

  • 3-5 years experience in a customer facing role
  • Strong analytic and logical problem-solving skills with a demonstrated attention to detail are required.
  • Hands on Mechanical aptitude with Installation experience.
  • Requires strong listening and interpersonal skills with the ability to effectively work and communicate with internal and external customers.
  • Excellent verbal and written communication skills.
  • Proficient in Microsoft Outlook, Word, and Excel.
  • Ability to manage projects and recognize improvements needed by customers.
  • Will require the ability to tackle problems and take independent action, seek out answers, act on opportunities, and generate new ideas.
  • Ability to work on complex assignments where considerable judgment and initiative are required in resolving problems and making recommendations with a customer focus.
  • Limited travel for field troubleshooting, repairs and replacements.
  • Ability to lift up to 50lbs on occasion.
  • Bachelors or Associates Degree in a technical field preferred, but not required with relevant job experience.
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    1001-5000 employees
    Global, OO
    Website
    Experienced Customer Service Technical Support Specialist at ASSA ABLOY Group | Renata