Job Description
Your Role:
The Junior IT Desktop Support Technician is a crucial addition to our IT team for ensuring the smooth operation of our IT infrastructure at our Madrid city center office. The ideal candidate is a proactive individual with a foundational understanding of IT desktop support and a strong desire to grow within a global environment.
As the primary IT point of contact in Madrid, you will manage local hardware and user needs while also providing remote support to other EU offices, collaborating closely with our international teams in Europe and the USA.
What You’ll Do:
- Desktop & User Support: Provide comprehensive on-site support for the Madrid office and remote assistance to colleagues across the EU.
- Onboarding & Offboarding: Manage the end-to-end process for new hires and departures, including hardware preparation, account setup, and equipment retrieval.
- Inventory & Asset Management: Maintain an organized local inventory of IT assets (laptops, peripherals, and cables). Responsible for tracking equipment lifecycle and ensuring the server/storage room remains orderly.
- AV & Meeting Room Support: Maintain and troubleshoot audiovisual systems in conference rooms (screens, cameras, and microphones) to ensure seamless video conferencing and presentations.
- Mobile Device Management (MDM): Support and manage corporate mobile devices (iOS/Android) ensuring they are properly enrolled and compliant with company policies.
- Technical Maintenance: Install, configure, and troubleshoot Windows OS, Microsoft 365 apps, and hardware components (including printers and peripherals).
- Ticketing & Documentation: Respond to requests via our ticketing system, prioritizing issues effectively and documenting solutions for the global IT knowledge base.
- Global Collaboration: Work alongside the EU Infrastructure Manager and the IT Operations team in Phoenix, USA, on global projects and security initiatives
Key Technologies & Tools:
- Operating Systems: Windows & Mobile (iOS/Android).
- Productivity & Cloud: Microsoft Office 365, Azure, and Intune (MDM).
- Communication: Microsoft Teams (including Teams Phone system).
- Management Tools: Manage Engine, Salesforce, CANVAS, and Soho Antivirus.
What Makes a Great Candidate:
- 2+ years of experience in IT desktop support. Vocational training (FP Grado Medio/Superior) is highly valued.
- Language Skills: Fluent in Spanish and English (essential for daily communication with our US and EU teams).
- Hands-on Hardware Skills: Comfortable setting up workstations, troubleshooting printers, and managing office AV equipment.
- Network Basics: Solid understanding of TCP/IP, Wi-Fi troubleshooting, and VPNs.
- Soft Skills: Excellent interpersonal skills with a "customer-service" mindset. You will be the face of IT in the Madrid office.
- Organization: Ability to keep track of inventory and manage multiple tasks independently in a city-center office environment.
Desired Skills:
- Advanced experience with Microsoft Intune for both laptops and mobile devices.
- Familiarity with AV conferencing hardware (Logitech, Poly, etc.).
- Experience working within a global ticketing system (Manage Engine or similar).
We believe great talent comes in many forms and that there is no one size fits all in hiring. If you feel you may be a great fit for this role but do not check all of the boxes, we encourage you to apply and show us why you're the right candidate for this position.
What We Offer:
- A dynamic work environment where you manage the local IT heart of a global company.
- Exposure to modern cloud-based IT operations and international projects.
- Opportunities for professional growth and learning.
Who We Are:
CEA CAPA is a premier provider of transformative international education experiences, committed to empowering students to become thoughtful and thriving leaders through living and learning abroad. With a presence in 62 cities across 22 countries in Europe, Latin America, Asia, and Australia, we offer comprehensive study abroad and career readiness programs that integrate academic excellence and cultural immersion. Our global footprint includes 11 international study centers, and we proudly support over 10,000 students annually in partnership with more than 375 U.S. universities and over 50 international institutions. CEA CAPA is in a dynamic phase of growth and is powered by a global team of nearly 700 professionals who are deeply mission-driven and committed to creating inclusive, supportive and enriching environments that help students grow academically, personally and professionally.
Our commitment to creating a sense of belonging means we welcome individuals of all abilities, ages, citizenships, educations, ethnicities, family statuses, gender identities, genders, genetic information, languages, marital status, military experiences, political views, pregnancy, races, religions, sexes, sexual orientations, socioeconomic statuses, and work experiences and therefore we encourage applicants from diverse lived experiences to apply.
Note: This role profile is intended to provide an overview of the key responsibilities and qualifications for the position. It is not exhaustive, and the role holder may be required to undertake additional tasks and duties, as necessary and in line with evolving business needs. Any proposed permanent modifications to this role profile will be made in consultation with role incumbents, and relevant stakeholders in accordance with applicable policies and legislative requirements.