Job Description
East Coast Golf Management, Inc. (ECGM), is now hiring a part-time Host/Hostess at our Sea Trail location in Sunset Beach, NC.
Employees of ECGM also enjoy the benefits of:
- Complimentary employee meal during your shift (certain restrictions may apply).
- 20% discount on F&B excluding alcohol, tobacco, and food specials.
- Cost +10% off all Golf Shop merchandise excluding sale items.
- Complimentary Golf
- Booking window after 2pm the day before requested tee time
- Must be approved by the Head Golf Professional
- Up to three complimentary guests
POSITION SUMMARY
To ensure all restaurant guests are greeted, made to feel welcome and seated in a friendly and courteous manner.
ESSENTIAL FUNCTIONS
- Support a strong commitment to world class customer service.
- Greet all restaurant patrons immediately upon their arrival.
- Inquire as to the number of guests in the party; maintains wait lists and communicates wait time to guests.
- Using established procedures, assigns guests to server stations in a fair and equitable manner; takes guests to server’s station, along with the appropriate number of menus and seats guests accordingly.
- Controls guest volume level at entrance to restaurant. Attends to and anticipates guests needs while waiting to be seated.
- Answers customer inquiries about the menu and restaurant.
- Answers phones and books reservations as requested.
- Performs opening and closing side work duties as assigned; assists with pre-bussing and table set up activities.
- Acknowledges and thanks guests upon their departure from the restaurant.
- Maintains restrooms throughout shift.
- Completes all training requirements.
- Performs any other duties, assignments and responsibilities as requested.
OTHER FUNCTIONS
The Host/Hostess may also:
- Perform other duties as needed to ensure the smooth operations of the company.
POSITION QUALIFICATIONS/REQUIREMENTS
Education/Credentials
- High School education or equivalent experience
- Ability to calculate figures and make change to customers.
- Ability to verbally communicate with customers and other associates.
- Ability to write business correspondence, i.e, phone messages and seating patterns.
- Ability to speak clearly and unhurriedly on the telephone.
Experience
- Previous experience at a resort/club is preferred.
ECGM’s Core Competencies
Accountability: Ability to accept responsibility and account for his/her actions.
Adaptability: Ability to adapt to change in the workplace.
Customer-Oriented: Ability to take care of the customers’ needs while following company procedures.
Enthusiastic: Ability to bring energy to the performance of a task.
Ethical: Ability to demonstrate conduct conforming to a set of values and accepted standards.
Honesty/Integrity: Ability to be truthful and be seen as credible in the workplace.
Interpersonal: Ability to get along well with a variety of personalities and individuals.
Responsible: Ability to be held accountable or answerable for one’s conduct.
Safety Awareness: Ability to identify and correct conditions that affect employee safety.
Tolerance: Ability to work successfully with a variety of people without making judgments.
Knowledge & Skills
Active listening: Ability to actively attend to, convey, and understand the comments and questions of others.
Autonomy: Ability to work independently with minimal supervision.
Energy: Ability to work at a sustained pace and produce quality work.
Friendliness: Ability to exhibit a cheerful demeanor toward others.
Judgment: The ability to formulate a sound decision using the available information.
Oral Communication: Ability to communicate effectively with others using the spoken word.
Organization: Possessing the trait of being organized or following a systematic method of performing a task.
Problem-Solving: Ability to find a solution for or to deal proactively with work-related problems.
Reliability: The trait of being dependable and trustworthy.
Other Requirements
- Ability to establish and maintain effective working relationships.
- Understand, abide by and maintain exemplary appearance, attire and hygiene standards.
- Ability to control crowds and to work in a high-pressure environment with a high sense of urgency
PHYSICAL REQUIREMENTS
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N (Not Applicable) |
Activity is not applicable to this occupation. |
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O (Occasionally) |
Occupation requires this activity up to 33% of the time (0 - 2.5+ hrs/day) |
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F (Frequently) |
Occupation requires this activity from 33% - 66% of the time (2.5 - 5.5+ hrs/day) |
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C (Constantly) |
Occupation requires this activity more than 66% of the time (5.5+ hrs/day) |
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Physical Demands |
Lift/Carry |
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Push/Pull |
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WORK ENVIRONMENT
The Host/Hostess works at restaurants, bars, clubs, hotels, and other food service establishments. During busy hours, they are under pressure to ensure customers receive quick and efficient service.