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Job Description
The Regional After Sales Service Manager is responsible for delivering high level technical watchmaking work, ensuring the maintenance and repair of all Hermès timepieces, including exceptional and high complication models. They also oversee the entire aftersales activity across the Asia Pacific region, supervising workshops, spare parts flow, workshops performance, training, quality monitoring, and support to Hermès stores. Finally, they provide direct leadership to the watchmaking team in Hong Kong and Macau, ensuring operational excellence, compliance with Hermès standards, and the overall quality of aftersales service in these key markets.