Back to jobsCollaborates with operational leadership to support sales growth through brand standard execution, product knowledge training, and visual merchandising excellence while monitoring brand compliance metrics
Partners with operational management to establish and maintain brand-specific customer service standards; provides targeted coaching and brand expertise to enhance customer experiences while supporting the full talent lifecycle including recruiting, hiring, onboarding, and developing specialty staff to ensure consistent brand representation
Oversees and executes inventory management processes related to brand requirements, working collaboratively with operational teams on strategic stock selection, seasonal transitions, and promotional merchandise planning; ensures full compliance with promotional guidelines and brand partner requirements while maintaining optimal inventory levels that support sales objectives and brand standards
Conducts regular brand standard audits and store assessments to ensure visual merchandising, product presentation, and brand guideline compliance; makes decisions on corrective actions and provides strategic recommendations to operational teams
Serves as primary liaison with Commercial team, brand partners and vendors, communicating brand initiatives, seasonal requirements, and promotional needs while ensuring timely execution of brand-directed programs and merchandising resets
Develops and delivers brand-specific training programs for store associates, focusing on product knowledge, brand storytelling, and customer engagement techniques that align with brand standards and expectations
Monitors and analyzes brand performance metrics, customer feedback, and sales data related to brand compliance; provides insights and recommendations to operational leadership for performance optimization
Oversees visual merchandising execution, ensuring displays meet brand guidelines and seasonal requirements; coordinates with merchandising teams on corporate and local brand initiatives while maintaining visual consistency
Maintains expert-level product knowledge across assigned brands and categories; stays current with brand launches, promotions, and industry trends while communicating updates to operational teams