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Bachelor’s degree level or equivalent work experience in IT Operations
Experience working on Service Management, ITIL certification is preferred but optional
Minimum of 5+ years of experience in IT fields such as IT Operations, Helpdesk or Networks
Familiarity with IT Services, Security, administration and change management
Knowledge of Office 365, Windows OS and Windows Servers and Networking
Experience supporting software, hardware or network issues
Good communication skills
Team player at international level and in virtual teams
Analytical and problem-solving capabilities
