Back to jobsTravel extensively, throughout USA Monday through Friday, via plane, automobile or other means of transportation. Occasional International Travel. Occasional work/travel on weekends/holidays. Travel at minimum 90%.
Perform remote and phone technical and applications support for customers and service technicians.
Provide installations and training to customers and other field service engineers.
Perform both complex and basic on-site customer support activities involving the installation, service, repair, hardware integration, hardware and software upgrades, support troubleshooting, and training on products at customer sites in a timely manner.
Conduct on-site installation of complex products and follow testing procedures to ensure proper working order.
Check out and approve operational quality of products. Isolate equipment start-up malfunctions and take corrective action.
Answer complex technical questions on equipment and work with customers to troubleshoot problems.
Work with In-House Tech Support and Manufacturing groups for corrective action and resolution. Make recommended design changes.
Attend necessary training to obtain the most current knowledge in their area of support
Prepare and submit expense and service reports timely and accurately.
Continuous Spectro hardware and software training. Locally and International.
