Back to jobsServe as the primary customer technical contact: Act as the technical liaison for customers, providing prompt, expert support and building lasting relationships. Respond to inquiries, troubleshoot issues, and recommend solutions for Bison products.
Develop tailored application solutions: Analyze customer requirements and propose product configurations, modifications, or custom solutions to meet specific needs. Guide customers through product selection and implementation.
Lead customer training and education: Deliver engaging training sessions and presentations to customers and sales teams on product features, applications, and best practices. Ensure customers are empowered to use Bison products effectively.
Collaborate across teams: Work closely with Engineering, Manufacturing, and Sales to ensure customer requirements are understood and met, and to resolve application-related challenges. Facilitate clear communication and seamless handoffs between teams.
Prepare and maintain technical documentation: Create and update application notes, product specifications, installation guides, and other customer-facing documentation.
Support product development: Provide feedback from customers and field applications to inform product improvements and new development initiatives. Advocate for customer needs in internal discussions.
Develop costing and scope estimates for new projects and coordinate development programs for success
Participate in design reviews: Contribute to design and project review meetings, offering insights on customer requirements, field performance, and application challenges.
Monitor industry trends: Stay current with advancements in our target industries and provide input for R&D and expansion efforts
Travel: Regular travel to customer sites, manufacturing locations, or industry events is required to support customer engagements and strengthen relationships. Our business is worldwide, so you may be interacting with people in off-hours, in different time zones.
