Procall Representative I

The Inside Procall Representative I plays a key role in supporting lottery retailers by delivering proactive, customer-focused sales and service through the Procall telephone system. This role partners closely with Field Marketing Representatives and internal teams to strengthen retailer relationships, optimize inventory levels, and generate incremental Instant Games sales. By combining clear communication, data-informed ordering guidance, and a strong service mindset, the role contributes directly to retailer satisfaction, revenue growth, and a positive customer experience while operating in a regulated lottery environment.

• Build and maintain strong, professional working relationships with lottery retailers to support long-term sales growth and trust
• Support assigned Field Marketing Representatives by managing retailer routes through the Procall system to drive incremental Instant Games sales
• Proactively contact retailers to guide accurate ordering decisions using inventory levels, sales history, and ordering patterns
• Ensure retailers maintain appropriate stock levels across all Instant Games price points to maximize availability and performance
• Clearly explain lottery games, features, and pricing while responding to retailer and customer inquiries with confidence and care
• Analyze system data to anticipate retailer needs and identify opportunities to improve sales and inventory outcomes
• Accurately document all interactions, transactions, and orders in the Procall system to maintain complete and reliable records
• Coordinate emergency order support by promptly informing the appropriate Field Marketing Representative to ensure timely delivery
• Deliver consistently high standards of customer service, demonstrating urgency, responsiveness, and professionalism
• Act as a value-added partner by prioritizing retailer issues, offering practical solutions, and escalating concerns when needed
• Contribute to individual and team success by meeting agreed performance targets and supporting shared goals
• Maintain confidentiality and comply with company policies, procedures, and security requirements at all times
• Support a collaborative and inclusive team environment by contributing positively to team objectives
• Follow management direction and effectively prioritize daily tasks in a fast-paced operational setting

• Secondary-level education, including Mathematics and English Language, or an equivalent combination of education and experience
• Minimum of one year of experience in a telemarketing, inside sales, or customer-focused sales environment
• Strong verbal communication skills with the ability to engage, persuade, and build rapport with diverse customers
• Customer-focused mindset with a commitment to delivering positive, respectful experiences
• Sales motivation, resilience, and the ability to remain focused in a target-driven environment
• Effective time management and follow-up skills with strong attention to detail
• Basic data analysis skills and comfort working with inventory, sales trends, and system-based information
• Ability to work independently while also collaborating effectively as part of a team
• High standards of integrity, discretion, and professionalism when handling customer and company information
• Willingness to learn, adapt, and contribute to an inclusive workplace where different perspectives are valued