Product Trainer II

Responsibilities

Responsible for the marketing and training activities in an assigned region (Brooklyn/Staten Island), including but not limited to marketing research, developing and delivering product training for lottery retailers.

• Assist lottery sales reps and managers and address issues with Brightstar equipment and services within assigned regional territory.
• Investigate complex retailer software, accounting, and mechanical issues in the field.
• Minimum of 30-40 monthly field visits including recently trained retailers, top performing retailers in assigned territory, referrals from call center, equipment recovery, projects as assigned requiring retailer visit as well as follow up on open retailer issues.
• Train on Brightstar equipment, services, and other products.
• Deliver classroom training to new retailers as scheduled by NYL regional offices and train lottery retailers in-store on vending machine operation.
• Develop training documents and materials.
• Maintain level of proficiency with Brightstar supported applications and systems
• Provide periodic field activity log updates (monthly).
• Train Brightstar employees and lottery marketing reps on Brightstar equipment and other Brightstar products.
• Support software and equipment releases and upgrades with QA testing assistance, training documentation and delivery (additional support).
• Assists with other marketing projects as assigned.

Qualifications

• Fluent in Spanish
• Bachelor's degree or equivalent
• 2-3 years' training related experience with background in customer relationship management
• Excellent verbal and written communication skills
• Ability to pass Motor Vehicle Record check
• Excellent presentation skills
• Proficiency in the use of software applications necessary to perform job functions
• Willingness to travel in dedicated jurisdiction; thorough understanding of the NYC roadways and geography.

Success Profile

• Leading Complexity
• Leading People
• Leading the Business
• Leading Self

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