Computer Operator I

The Computer Operator I plays a vital role in supporting reliable, secure, and uninterrupted technology operations in a 24x6 environment. This position provides hands-on monitoring and operational support for enterprise systems that enable lottery products and services for customers, agents, and service providers. The role focuses on system oversight, issue identification, incident escalation, and operational accuracy while working closely with internal teams to maintain service availability and customer confidence. This is an individual contributor role that values collaboration, attention to detail, continuous learning, and a strong sense of accountability.

• Monitor enterprise systems on a continuous basis to identify potential issues and take appropriate corrective action in line with established procedures.
• Execute daily and nightly operational checklists to ensure systems, applications, and services run efficiently and reliably.
• Perform nightly system balancing activities to support accurate transaction processing and reporting.
• Respond promptly and professionally to operational and system-related queries from internal stakeholders and external partners, including regulatory bodies.
• Generate operational and system reports upon request, reviewing all outputs for accuracy, completeness, and validity before distribution.
• Follow incident management and escalation procedures, ensuring timely communication with senior technical staff and supervisors when issues arise.
• Assist with recovery and restoration activities during incidents to help return systems and services to normal operations as quickly as possible.
• Maintain a safe, organized, and environmentally controlled computer room, testing lab, and storage areas.
• Manage and maintain media libraries, including tapes and digital storage, in accordance with established standards.
• Provide first-level helpdesk support to agents and users as required, delivering clear guidance and a positive service experience.
• Monitor and replenish departmental office and operational supplies to ensure uninterrupted workflow.
• Communicate effectively with technology leadership to share updates on system performance, incidents, and risks that may impact customers or operations.
• Participate in ongoing professional development activities and complete assigned development plans to build technical and operational skills.
• Carry out additional reasonable duties as assigned, supporting team objectives and overall operational success

• Ability to work in a 24-hours per day, 365-days per year call center environment, including rotating night shifts, weekends, and public holidays, as required to support continuous operations.
• Secondary school completion with a minimum of five O-levels or equivalent academic achievement.
• Associate degree in Computer Science, Information Technology, or a related field preferred.
• Working knowledge of Microsoft Office applications, including basic documentation and reporting tools.
• Experience working in a Linux or UNIX-based environment is an asset, particularly in operational or support roles.
• Previous experience in a data center, operations center, or technology support environment is desirable.
• Ability to work effectively in a shift-based, fast-paced operational setting with high availability expectations.
• Strong attention to detail, with the ability to follow procedures, checklists, and escalation protocols consistently.
• Clear and respectful communication skills, with a customer-focused and team-oriented approach.
• Willingness to learn, adapt, and contribute to an inclusive workplace that values collaboration, accountability, and continuous improvement.