Back to jobsIntake activities & solve cases with communication handled both in written form (tickets, email) and verbally (phone calls, virtual meetings)
Perform specialized internal process administration
Execute processes and procedures as required
May generate operational reports and analyze data as required
Execute processes and procedures related to one or more of the following HR functions in line with Standard Operating Procedure (SOP) throughout the employee life cycle e.g., TA, Onboarding, Employee Data, Compensation, Benefits, Learning and/or Recruitment
Identify opportunities for improvement and ability to support improvement execution
Utilize appropriate tools and technology to support processes
Provide appropriate support as required when aligning with the relevant Global/EMEA Centre of Excellence (CoEs) to embed new processes
Provide support to other HR functions (HR Technology, People Services, HR Business Partners, etc.) as directed
Provide ad-hoc administrative support at an EMEA and local country level as required (specialist processes support, e.g., letters in certain languages, etc.).
Execute activities using relevant case management application and apply escalation process as required
Under the direction of the HRSD Team Lead / Supervisor / Director, execute work as per relevant processes and standards as required
Identify and communicate any risk factors or issues preventing or impacting service delivery
Participate as required in continuous improvement activities and initiatives
Execute technology testing as required to support new or updated processes through testing activities
