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Insure Oklahoma Program Coordinator - Oklahoma City, OK
Oklahoma City, OKPosted 6 days ago
Job Description
Summary
Join the team that helps Oklahomans access affordable healthcare through the Insure Oklahoma program. As a Program Coordinator, you’ll determine eligibility for employees and employers, process enrollments, and resolve program-related inquiries with accuracy and empathy. Working closely with members, insurance agents, employers, and state partners, you’ll ensure smooth program operations and exceptional service delivery. This role reports to the Insure Oklahoma Manager and plays a key part in maintaining program integrity and client satisfaction.
Your role in our mission
- Respond to incoming inquiries from employees, employers, providers, and insurance agents, interpreting and applying program rules and procedures.
- Research, analyze, and resolve complex member and employer issues related to eligibility, enrollment, and premium payments.
- Process enrollments, plan changes, and data corrections accurately within established timelines.
- Identify operational or contractual issues and assist in developing procedures to resolve or clarify them.
- Represent the organization in meetings, trainings, and seminars as needed to support Insure Oklahoma initiatives.
What we're looking for
- Strong knowledge of the Insure Oklahoma and/or SoonerCare programs, with experience in eligibility, enrollment, or call center environments.
- Exceptional communication and problem-solving skills, with the ability to interact effectively with members, employers, agents, and healthcare professionals.
- Proven ability to interpret and apply program guidelines, policies, and state procedures accurately and efficiently.
- Six months to eighteen months of relevant experience (Insure Oklahoma, SoonerCare, or call center) or a combination of education and experience totaling 2½–3½ years.
- Preferred: Direct experience with Insure Oklahoma and/or bilingual proficiency in Spanish and English.
What you should expect in this role
- Monday through Friday schedule, 8:00 a.m. – 5:00 p.m. CST.
- Collaborative, team-oriented environment focused on public service and continuous improvement.
- Opportunities to contribute to special projects and process enhancements.
- Occasional participation in outreach or training events representing the program.
- Hybrid or on-site work expectations as determined by business needs.
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