Collections Specialist - Madison, WI (On-site)

Summary

Join Gainwell Technologies and be part of a team that helps support essential financial operations with accuracy, professionalism, and care. As a Collections Specialist, you will play an important role in resolving outstanding account balances, documenting account activity, and delivering a positive customer experience while following established compliance standards. This is a great opportunity for someone who enjoys customer interaction, problem-solving, and working in a structured, team-focused environment.

Your role in our mission

• Manage inbound and outbound account communications to resolve outstanding balances and support timely account resolution.
• Document customer interactions, payment arrangements, and account updates accurately in client systems.
• Review loan and account details to confirm accuracy, authorization, and compliance with client guidelines.
• Use approved tools and systems to process updates, support payment activity, and maintain complete account records.
• Provide professional, respectful service while balancing quality, productivity, and compliance expectations.

What we're looking for

• Background in collections, customer service, account support, billing, credit, or related business operations is a plus, but not required
• Familiarity with payment resolution, account follow-up, or compliance standards such as FDCPA is a plus, but not required
• Experience supporting customers by phone, including inbound and outbound calls, in a structured work environment
• Strong communication and interpersonal skills with the ability to handle challenging conversations professionally and respectfully
• Basic proficiency with Microsoft Office and the ability to learn internal systems and processes quickly

What you should expect in this role

• 100% onsite role located at 313 Blettner Blvd., Madison, WI 53784.
• Full-time schedule, Monday through Friday, during standard Central Time business hours.
• A collaborative work environment focused on quality, compliance, and continuous improvement.
• Ongoing training and development to support your success and long-term growth.
• A comprehensive benefits package including health, dental, vision, 401(k) with company match, paid time off, and company-observed holidays.
  
  This posting is intended for pipelining. We will accept applications on an ongoing basis.

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