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Provide a “Go-To” resource for all Hillphoenix products with a focus on Case products, design options and their application to support both an internal and external knowledge resource.
Be a team player with good communication skills including managing several ongoing tasks at the same time with the ability to develop and manage an action plan to drive it to its projected result.
Sales Category Support & Training: Defining the necessary information to insure complete support of all sales efforts in relation to a category, working with Learning Center to insure best in class training. Lead New Customer Requests meetings and work with engineering/PM to determine ability to customize a unit for a specific project and potential new trends in the market. Provide Category support to the sales teams (inside/outside) to ensure they have all information to adequately provide the customer with the appropriate product. Review bids (RFPs) to select CAS products that most closely meet bid requirements and note any exceptions, complete required bid documents and work with Inside Sales on bid quotes for specified products.
Support Strategic Planning & Target account support for the introduction of new products and their application for with product position for increasing market share and margins.
Market Trends/Data Mining: Reviewing data for useful information to reveal trends, patterns, and relationships to support proper product position in the market.
Product Marketing: clarifying potential markets for a product and providing detailed support to the customers and/or sales team and dealer network.
Senior Technical Product Support Specialist
South Chesterfield, VAPosted 4 days ago