Back to jobsIndependently travels nationally and internationally as Maag/Gala’s primary technical representative to the customer.
Interacts with customers on a daily basis to provide solutions to issues.
Conducts annual follow up calls to all Maag/Gala customers to check up on the customer and Maag machinery
Participates in customer visits to provide support for equipment installation, troubleshooting, maintenance and repair activities. Visit responsibilities include logistical planning, coordination with interagency contacts and the customer, execution of the trip and reporting activities and expenses.
Provides training to customers at Maag/Gala’s facility and at the customer’s location.
Represents the company and collects customer feedback to facilitate continuous improvement opportunities.
Conducts technical discussions regarding machinery repairs, upgrades, and selection to assist customers with a solution to their needs or problems.
Collaborates with engineering, manufacturing, parts and equipment sales to develop customer focused solutions.
