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Respond to customer calls during office hours, Monday to Friday
Take responsibility for the effective management of your designated service area including promoting new contracts and liaising with customers for renewals.
Take the service role for installations within the service territory and coordinating the installation of large orders if required.
Completing all planned preventative maintenance (PPM) visits on time and to the levels outlined in the service manual.
Assist sales and marketing team with technical support and to promote service opportunities.
Occasional training of electromedicine staff on designated equipment.
Responsible for tracking and maintaining both parts and loaner inventories allocated to them.
Support dealers ensuring the best possible customer experience of Mindray.
Other tasks or responsibilities designated by the Service Supervisor/Manager.
Field Service Engineer with Surgical, Ventilation & Anaesthesia, Catalonia, Spain
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