Back to jobsProcess domestic and international spare parts and warranty orders, ensuring all data is accurately entered into the system.
Prepare quotes for spare parts and compile recommended parts lists for new and existing equipment.
Act as a first-line contact for customer inquiries, routing complex technical questions to the appropriate department while handling customer part requests.
Issue return authorizations based on established guidelines and track the physical return of parts to ensure the process is completed.
Apply commercial pricing to quotes and orders, ensuring accuracy in discounts and shipping costs.
Maintain up-to-date filing and documentation; research equipment history for upgrade/change-out requests.
Other tasks as assigned by manager.
