Back to jobsAct as technical lead and L3 escalation point for complex, high-impact incidents affecting satellite connectivity services
Own and coordinate end-to-end technical investigations across network, platform, terminal, and radio domains, ensuring structured root cause analysis and corrective actions
Drive service reliability and performance improvement initiatives, including trend analysis, KPI definition, and continuous service optimization
Lead post-incident reviews and contribute to problem management, preventive actions, and long-term service hardening
Define and enhance monitoring, observability, and reporting frameworks to provide actionable insights into customer experience and system health
Provide technical leadership in early-life support for new services, platforms, terminals, and network releases
Collaborate with Product, Engineering, NOC, and external partners to influence architecture, operational readiness, and supportability of new solutions
Promote and implement automation, tooling, and process optimization to improve operational efficiency and reduce MTTR
Contribute to knowledge sharing, documentation, and operational best practices
Support release management for User Terminals and service platforms, including validation, rollout readiness, and operational handover