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Job Description
• Understanding customer requirements and ensuring the delivery of first-class customer service
• Planning, arranging, monitoring, and controlling all elements of Direct Land Transport LTL & FTL (Door to Door) and the completion of all associated documentation (operational, administrative & legal)
• Operation of DSV Road IT Systems, Microsoft Office & associated tools
• Understanding and adhering to company Quality Policy and objectives, and maintenance of KPI’s
• Timely and accurate generation of client sales invoicing and timely processing of costs & sales outside of agreements in electronic form
• Timely and effective response to general inquiries and queries, or escalation if unable to deal with completely or accurately.
• Compliance with all legal, regulatory and company standards
• Compliance with the companies H&S policy, practices and contribute to creating a safer working environment.
• Support on-boarding of new projects for smooth transition into the department
• Record, monitor and respond to customer complaints, identifying trends and recommending corrective action.
• Support and monitor customers quality review process with agreed KPI’s and review periods.
• Responsible for invoicing/costs/AR
About You
• Planning, arranging, monitoring, and controlling all elements of Direct Land Transport LTL & FTL (Door to Door) and the completion of all associated documentation (operational, administrative & legal)
• Operation of DSV Road IT Systems, Microsoft Office & associated tools
• Understanding and adhering to company Quality Policy and objectives, and maintenance of KPI’s
• Timely and accurate generation of client sales invoicing and timely processing of costs & sales outside of agreements in electronic form
• Timely and effective response to general inquiries and queries, or escalation if unable to deal with completely or accurately.
• Compliance with all legal, regulatory and company standards
• Compliance with the companies H&S policy, practices and contribute to creating a safer working environment.
• Support on-boarding of new projects for smooth transition into the department
• Record, monitor and respond to customer complaints, identifying trends and recommending corrective action.
• Support and monitor customers quality review process with agreed KPI’s and review periods.
• Responsible for invoicing/costs/AR
About You