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Job Description
Main KPIs:
Accountability – ensure assigned processes and deliverables are completed on or before designated schedule of submission
Accuracy – complete deliverables accurately in the designated systems (i.e. CW1, EDC, etc.) or tools (excel, PowerPoint, teams, etc.)
Timeliness – submit deliverables timely via designated methods (i.e. CW1, EDC, Email, etc.)
Detailed Job Responsibilities:
Support various processes including, but not limited to, Order Management and other specialized client requirements based on defined work instructions
Monitor different Key Performance Indexes (KPIs) and help drive branch compliance to SOPs
Support the Exception Manager process by following up with the applicable branches to ensure data completion and accuracy
Support data entry and EDI retriggering
Flag irregularities via the use of Non-Conformance Database (NCD)
Identify and support corrective/ preventive action solutions and continuous improvement initiatives
Audit invoices generated by branches to comply with company’s agreed rates
Train new hires and impart best practices on existing processes
Provide daily or weekly reports on client requests, process changes, issues, concerns, and program highlights
Document new and existing processes as necessary
Prepare internal work log report for billing purposes
Accountability – ensure assigned processes and deliverables are completed on or before designated schedule of submission
Accuracy – complete deliverables accurately in the designated systems (i.e. CW1, EDC, etc.) or tools (excel, PowerPoint, teams, etc.)
Timeliness – submit deliverables timely via designated methods (i.e. CW1, EDC, Email, etc.)
Detailed Job Responsibilities:
Support various processes including, but not limited to, Order Management and other specialized client requirements based on defined work instructions
Monitor different Key Performance Indexes (KPIs) and help drive branch compliance to SOPs
Support the Exception Manager process by following up with the applicable branches to ensure data completion and accuracy
Support data entry and EDI retriggering
Flag irregularities via the use of Non-Conformance Database (NCD)
Identify and support corrective/ preventive action solutions and continuous improvement initiatives
Audit invoices generated by branches to comply with company’s agreed rates
Train new hires and impart best practices on existing processes
Provide daily or weekly reports on client requests, process changes, issues, concerns, and program highlights
Document new and existing processes as necessary
Prepare internal work log report for billing purposes