Back to jobsEscalated Client query resolution on a day-to-day basis. This may entail solving queries and / or escalations or facilitating with other internal divisions to get it resolved and providing clear and concise feedback and preventative measures to clients.
Receiving and responding to e-mailed and telephonic requests for quotes from customers and keeping record of these for billing purposes.
Checking expected deliverables against actual actions taken within the Group and intervening with appropriate action where necessary to keep within SLA.
Analysing and compiling and preparing SLA and MIS for reporting (frequency could be determined by the customer but at a minimum once according to Client Contracts.
Preparing customer bills accurately and according to customer expectations.
Ensuring that the billing is checked and approved and ensuring that Finance receives the billing before monthly cut-off.
Forwarding the invoices, statements and supporting documents as per Customer requirements within time specified in Customer contract and / or arrangement.
Recording the month’s billing in the prescribed format to enable Revenue reporting as well as splitting the revenue according to the different branches to enable P&L splits.
Follow up on payments made by the clients and communicating same to Finance Department in order to reflect on the DSOs.
Provide reporting as and when needed by Clients.
Meeting retention and new business targets.
Completing and submitting of respective RFP/RFQ’s
