Senior Business Analyst, Operational Excellence

This role supports operational performance improvement, drives digital solution development, and leads continuous improvement initiatives. It requires strong analytical skills, solution design capability, and effective cross-functional collaboration.
A. KPI Performance Support
• Support Operations teams in interpreting KPI logic, definitions, and performance drivers. 
• Monitor KPI trends, identify performance shortfalls, and support root cause analysis. 
• Work with cross-functional teams to drive corrective actions and improvement plans. 
• Provide insights and recommendations that help operations sustain KPI performance.
B. Digital Solution Development & Technology Enablement
• Identify opportunities to digitalize or automate operational processes. 
• Design, develop, and prototype digital solutions using low-code tools, automation platforms, or programming languages. 
• Collaborate with IT, Quality, Operations, and Corporate teams to ensure compliance with governance standards. 
• Lead solution testing, deployment, user training, and change management. 
• Track post implementation performance and refine solutions as needed.
C. Continuous Improvement
• Conduct process mapping, workflow analysis, and data studies to identify inefficiencies.
• Propose practical and innovative solutions to streamline processes, reduce waste, and eliminate manual work. 
• Lead or support project implementation, ensuring solutions are embedded and sustained.