Back to jobsOversee the full lifecycle of shipments from pickup to final delivery, including appointment scheduling, load monitoring, and delivery confirmation..
Serve as the escalation point for complex final mile delivery issues and determine corrective actions in partnership with stakeholders.
Analyze trends in service failures, accessorials, delivery refusals, and customer feedback.
Develop process improvement strategies to increase on-time and in-full delivery metrics.
Interpret and enforce service-level agreements (SLAs) with a deep understanding of customer contracts, ensuring compliance across internal and external stakeholders.
Collaborate with Control Tower Managers, Key account Managers, and external logistics providers to streamline communication and service execution.
Investigate and resolve exceptions, customer escalations, or carrier delays with minimal oversight.
Provide timely communication updates with carriers, customers, and internal stakeholders
Monitor real-time shipment data and system inputs across the Transportation Management System (TMS), ensuring accuracy and consistency with service goals.
Provide strategic insights and recommendations to leadership based on shipment trends, carrier performance, and customer KPIs (e.g., OTIF).
Partner with internal teams such as Sales, Warehouse Operations, and Customer Success to support integrated service solutions.
Lead or support special initiatives, systems enhancements, or customer onboarding related to final mile logistics.
Support ad-hoc reporting and project assignments as delegated by management.
Track last-leg movements and proactively resolve any foreseen and unforeseen delays
Other duties and project work as assigned
