Back to jobsBuild and maintain strong customer service relationships.
Provide service information to customers via phone, email, Teams, or CargoWise One, including rate sourcing and DSV service offerings.
Accurately log customer interactions and opportunities in the system, and transfer calls to relevant team members when needed.
Investigate and resolve customer issues using internal systems, ensuring timely follow-up on unresolved inquiries.
Ensure all quotations are created in CW1 and client rates are maintained for auto-rating.
Keep customer records up to date and recommend process improvements where applicable.
Complete documentation clearly and accurately, following operational procedures and ensuring data integrity.
