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Job Description
• Deliver a consistently high standard of customer service across both Import and Export shipments
• Liaise professionally with customers, overseas offices, and internal colleagues via phone and email
• Update, check, and maintain accurate shipment information within DSV systems (full system training will be provided)
• Plan and coordinate export trailers for Northern Ireland and Ireland
• Provide timely Proof of Delivery (POD) to customers and overseas offices upon completion of shipments
• Investigate, resolve, and follow up on customer and operational queries to ensure prompt resolution of any issues
• Monitor shipments closely, following up on collections and deliveries
• Complete general administrative duties accurately
About You
• A strong customer focused mindset, with clear and confident communication skills
• Reliable and punctual, with a consistent approach to meeting responsibilities
• Good IT skills, with the ability and willingness to quickly learn and adapt to new systems
• High attention to detail, with the ability to identify issues and apply practical problem solving solutions
• An adaptable and flexible approach, able to respond positively to changing priorities and operational demands
• Liaise professionally with customers, overseas offices, and internal colleagues via phone and email
• Update, check, and maintain accurate shipment information within DSV systems (full system training will be provided)
• Plan and coordinate export trailers for Northern Ireland and Ireland
• Provide timely Proof of Delivery (POD) to customers and overseas offices upon completion of shipments
• Investigate, resolve, and follow up on customer and operational queries to ensure prompt resolution of any issues
• Monitor shipments closely, following up on collections and deliveries
• Complete general administrative duties accurately
About You
• A strong customer focused mindset, with clear and confident communication skills
• Reliable and punctual, with a consistent approach to meeting responsibilities
• Good IT skills, with the ability and willingness to quickly learn and adapt to new systems
• High attention to detail, with the ability to identify issues and apply practical problem solving solutions
• An adaptable and flexible approach, able to respond positively to changing priorities and operational demands