Job Description
POSITION SUMMARY
The Customer Service Supervisor is responsible for the day-to-day activities of the customer service department. The supervisor is responsible for training CSRs of the daily operations for the customer service group. The Customer Service supervisor must have a solid understanding of manufacturing, planning, and transportation. This role requires approximately 25 - 50% travel.
ESSENTIAL DUTIES AND RESPONSIBILITIES
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Develops and maintains positive customer relationships
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Communicates effectively with customers, vendors and team members
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Provides overall responsibility for ensuring accurate data capture and system entry
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Proactively utilizes data and problem solving skills to resolve internal team, customer service and vendor issues
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Continually looks for internal and customer process improvement processes
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Develops and promotes a team environment
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Responsible for all aspects of personnel management including associate performance feedback, training, management, mentoring and progression development
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Assists with implementation and testing of new account start ups
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Provides support to teams located at customer sites
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Supports presentations for new customer sales, implementations and customer visits
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Presents data and findings in front of the Customer
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Reviews, updates and maintains standard operating procedures (SOP’s)
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Meets or exceeds all team KPI’s for Customer Service
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Conducts project work as required