Job Description
Summary
A Freight Forwarder is responsible for managing and coordinating the exportation of goods by air, including all necessary documentation, scheduling, and communication with customers and third-party service providers. This role requires strong organizational skills and attention to detail, as well as excellent communication skills to manage relationships with customers and ensure their satisfaction.
Duties and Responsibilities
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Coordinate the exportation of goods by air, including scheduling with airlines and managing the movement of goods through various transportation channels
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Prepare and process required documentation for customs clearance, including commercial invoices, packing lists, and bills of lading
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Track and monitor shipments, providing regular updates to customers on the status of their shipments
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Manage relationships with customers, ensuring their satisfaction and addressing any concerns or issues that may arise
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Collaborate with other internal departments, such as logistics, finance, and operations, to ensure timely and efficient service delivery
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Ensure compliance with all relevant regulations and laws, including customs regulations and trade laws
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All other duties as assigned.
Educational background / Work experience
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Prior experience in freight forwarding, logistics, or a related field is preferred