AGM - Experience and Training

1. Training Delivery & Execution

• Track, Plan, manage and execute all relevant training delivery operations with respect to onboarding and overall people capability enhancement ( BAU induction, Remedial, Upskilling)
• Support in last mile Refresher training delivery (classroom or digital) learning rollouts and refreshers on time and in alignment to business directives
• Deliver CXX and TNPS ( TNPS as per circle and set targets)
• Responsible for 30 day Quality (TNPS) , Training Throughput, support to align TNPS (ASAT) per targets

1. Training Operational Excellence

• Facilitate TNI/ A and action and remediate corrective action plans basis quality feedback/ TNPS
• Ensure on time and regular delivery of refreshers and knowledge assessments for LOB’s under preview
• Monitor and track people processes, knowledge /skilling/assessing systems from hiring to performance (across frontline lifecycle) for the owned learner group in liaison will relevant internal teams
• Responsible for managing and executing Training budget and expenses (As per corporate guidance)

1. Compliance & Audits

• Periodic audits of Training delivery at stores
• Governance and deployment adherence on KMS and LMS usage.
• Hiring > Training > On Production adherence checks for seamless adherence to Training norms/ policies and protocols