Job Description
Role
Zonal Technical Manager
Job Level/ Designation
M2
Function / Department
Technology
Location
Gujarat
Job Purpose
Ensure implementation of operational policies and procedures at Zonal Level.
Key Result Areas/Accountabilities
-Complete Responsibility of monitoring and driving Operations SLA at Zonal Level
- Ensure implementation of operational policies and procedures at Zonal Level.
- Conduct periodic audit and inspection to ensure that testing and measurement equipment is available and being utilized by the field staff as per laid down norms and procedures.
- Design and implement strategy for expanding operational support services.
- Provide support to community Projects in respective zone
- Provide support to corporate customers in respective zone
- Assume overall responsibility for supporting technical customer care as per laid down norms as well as monitoring of complaint resolutions.
- Analyze training needs of operations staff and co-ordinate with Functional Training Team.
- Ensure timely execution of special projects/ up-gradation assignments.
- Establish measure of performance and monitor performance of Operations staff
Core Competencies, Knowledge, Experience
- In-depth technical knowledge
- Excellent domain knowledge and
- Very good analytical
- Customer centric, Innovative, Ambitious and competitive, Calculated risk taking & task oriented
Must have technical / professional qualifications
B-Tech Electronics and Telecommunications with 6+ years of experience