Patient Care Coordinator

Duties & Responsibilities

• Provide administrative support at the front desk at assigned locations by answering telephones, taking messages, routing calls, or notifying appropriate individuals.
• Effectively schedule and/or modify patient appointments. 
• ​Ensure customers receive the best service possible and concerns are satisfactorily resolved. 
• ​Communicate courteously and professionally with patients for scheduling, financial responsibility, required medical documentation through direct live/phone communication, fax, and email as appropriate.
• ​Obtain medical documentation from physicians, physician assistants, nurse practitioners, therapists, nursing facilities and hospitals as applicable, through direct live/phone communication, fax, and email as appropriate. 
• ​Perform initial insurance verfications.
• ​Create patient account profile in the Medical Record system. 
• ​Maintain a clean office work environment. 
• ​Accept payments from patients as appropriate.
• ​Comply with Corporate Compliance and HIPAA responsibilities. 
• Potentially attend training in Hanover or Lancaster once or twice as needed. 
• ​Perform other duties and special projects as assigned.​