Back to jobsDemonstration and Technical Sales Support: Act as the dedicated Field Asset/Robotics Expert to support all pre-sale activities, including demos, pilots, and events demonstrations. Execute Demo Qualification and Site
Assessment activities to accelerate the sales cycle and improve the demo success rate.
Deployment and Installation: Oversee and execute the installation and configuration of robotics products at customer sites. This includes programming and executing the initial first route mapping, ensuring rigorous and efficient deployment based on current capabilities.
Customer Training and Onboarding: Provide comprehensive operational training and support to end-users on the operation and maintenance of robotic systems. Ensure customers are effectively and efficiently onboarded and fully utilize robotics solutions.
TNC Sales & Service Teams Training and Onboarding: Provide comprehensive operational training and support to internal teams on the operation and maintenance of robotic systems. Ensure teams are effectively and efficiently onboarded and knowledgeable about robotics solutions.
Usage Optimization and Customer Engagement: When triggered by Biz Dev or sales teams, reach out to specific users and customers to help create and sustain usage of the units. In collaboration with the Customer Success Team, monitor utilization trends and execute strategies to maximize robotics fleet autonomous usage trends.
First-Line Technical Support (Hyper-Care): Act as the first line of defense for issue resolution with the robot immediately following deployment (hyper-care period). Troubleshoot and resolve deployment-related issues, ensuring minimal disruption to customer operations.
Cleaning and Product Expertise: Dominate the robot portfolio and the technology. Possess sufficient knowledge about cleaning and chemicals, pads, brushes, etc., to suggest and guide customers for optimal use of the robot. Maintain a good understanding of regular TNC cleaning units to compare and complement the robotic offering.
Collaboration: Collaborate with local Commercial and Industrial Account Managers, Strategic Account Managers, Biz Dev, and the Customer Success team to ensure seamless customer engagement and deployment handoffs.
Partnership in Strategic Sales: Engage in fundamental sales activities to expand our knowledge of potential customers, including assessing current status, conducting discovery, and understanding the customer landscape and existing incumbents.
