Job Description
Key Accountabilities (1)
A. Product/Solution Development
'1. Develop and directly implement product development programs/projects tailored to the characteristics and needs of each customer segment/sub-segment, with the goal of achieving company/business unit targets along the customer experience journey.
- Participate in planning phases and iterative segmentation with the product design team to define the overall technical specifications of the product.
- Collect and analyze deep customer insights to expand feature requirements for new products and upgrade plans.
- Design processes for delivering solutions to customers, and manage solution delivery in accordance with established procedures.
2. Calculate pricing and fee policies for products/product bundles/payment services under your responsibility to ensure the highest business effectiveness and competitiveness.
3. Lead and support the team in continuous improvement by identifying and executing improvement initiatives to enhance the speed and quality of programs/products.
- Coordinate and manage task execution, remove barriers to enable teams to focus on product development and delivery.
- Oversee specific product launch tasks (deployment across user groups, locations, etc.).
- Identify factors influencing go-to-market strategy and lead the execution of those initiatives
- Collaborate with team leads to address personnel challenges and project roadblocks; engage in planning and root cause analysis to help teams continuously improve their practices and ensure maximum productivity.